Modernizing Ticket Printing for a High-Volume Client

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A ticket printing company responsible for producing high-quality tickets for major venues, including Ticketmaster and Scotiabank Arena. The company relied on older equipment but needed to enhance efficiency and accuracy to meet growing demand and maintain their competitive edge.

• Aging Equipment: The company’s existing ticket printing machinery, while reliable, lacked modern capabilities such as advanced sensor technology, leading to inefficiencies.
• Quality Control: Ensuring each ticket met exacting standards for readability, security, and durability was labor-intensive and prone to errors.
• Scalability: As demand for tickets surged, the existing setup struggled to keep up without significant delays or manual intervention.

Our role as consultants was to guide the client through the process of modernizing their operations by leveraging advanced technologies while making the most of their existing infrastructure. Rather than acting as integrators, we facilitated collaboration between the client and technology vendors to find the best solution.

1.  Needs Assessment:

• Conducted a thorough evaluation of their current machinery and workflows.
• Identified bottlenecks and areas where sensor technology could deliver the most impact, such as ticket alignment, print quality checks, and error detection.

2.  Vendor Collaboration:

• Introduced the client to multiple sensor technology vendors and facilitated discussions to explore solutions tailored to their needs.
• Coordinated on-site demonstrations and trials to assess the performance of various sensors in real-world conditions.

3.  Progressive Testing and Optimization:

• Oversaw the testing of multiple sensor configurations and applications with their existing equipment to ensure compatibility and optimal performance.
• Worked closely with the client’s team and vendors to refine the solution, ensuring seamless integration into their workflows without disrupting production.

4.  Implementation Support:

• Advised the client during the deployment phase, ensuring that the chosen solution met their operational requirements.
• Provided guidance on training and maintenance processes to empower the client’s team to operate the upgraded system effectively.

Cost Savings:

• By retrofitting existing equipment rather than replacing it, the client saved significantly on capital expenditures.
• Reduced waste and improved production speed further contributed to operational cost savings.

Enhanced Efficiency:

• The modern sensors improved ticket alignment and quality checks, reducing waste and reprints by 30%.
• Automated error detection minimized downtime caused by manual inspections.

Improved Scalability:

• The upgraded process enabled the client to handle increased ticket volumes with ease, meeting the demands of major events without delays.

Stronger Vendor Relationships:

• Our role as consultants fostered a collaborative environment between the client and technology vendors, ensuring a tailored solution and building trust for future initiatives.

“We were hesitant about modernizing our old equipment, but the tailored solution CAS provided exceeded our expectations. Their expertise in guiding us through the process and connecting us with the right vendors made all the difference. We’ve seen incredible improvements in efficiency and quality and are now better equipped to meet the demands of our clients, even during peak times.”

This project highlights how businesses reliant on older equipment can benefit from expert consultation and targeted modernization. By acting as facilitators and advisors, we ensured the client achieved significant improvements without the need for costly system replacements. If you’re looking to modernize your processes, whether incrementally or comprehensively, we’re ready to help you find the right solution. Contact us to start the conversation!